How to Reach Us
Silk Lounge is operated from New Zealand. For the fastest response, please email the team best suited to your enquiry. We aim to reply to all legitimate requests within two business days.
General & Advertising
Platform enquiries, partnership opportunities, media requests, and advertising on Silk Lounge.
admin@silklounge.co.nzBilling Support
Silk Token purchases, payment issues, refunds, and account billing questions.
billing@silklounge.co.nzContent & DMCA Compliance
Copyright notices, content moderation appeals, unlawful content reports, and DMCA-style takedown requests.
compliance@silklounge.co.nzSafety Emergencies
If you or someone else is in immediate danger, contact New Zealand emergency services on 111 first. Silk Lounge in-app safety tools — including Silk Shield and emergency alerts — are supplementary and do not replace emergency services.
Privacy Requests
To access, correct, or delete personal information we hold about you, email compliance@silklounge.co.nz with the subject line "Privacy Request". See our Privacy Policy for full details.
Postal Address
Written correspondence may be sent to Silk Lounge, c/o Compliance, Auckland, New Zealand. Email is our preferred contact method and will receive the quickest response.